Has your Power BI App been stuck in “Building App” state? I show one way to solve this.
When working with Power BI Customers there are times I have seen when a new user is starting to use Power BI and they can log in after getting an email for a Power BI App as shown below.
It stays in this state no matter what they do.
Below is how I have gotten this issue resolved.
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The first thing I have done is to have a look at the user account and see what licenses have been assigned to the user.
- This can be done from either Azure Active Directory or the Office 365 Admin Portal.
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As with my example below, my account has been assigned a Power BI Free License and a Power BI Pro License.
- From my understanding is that the Power BI (free) license got assigned first to the user account. And second the Power BI Pro license then got assigned.
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In order to resolve this what I had to do was to remove the Power BI (free) license from the user account.
- Once updated it had the following licenses assigned to the same user account
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I then asked the user to log in again and they could successfully see the App and the associated data.
Summary
In this blog post I have shown how to resolve the issue where a new user could have the “Building App” not completing and the user cannot view the App that has been shared with them.
As always thanks for reading, I hope you found it useful. And any questions please let me know.
I am having the same issue with 1 or 2 users. But they only have the pro license. someone else facing this issue and has a solution?
Hi Hans, I am also having this issue but the users only have Pro licences. Perhaps there is a bug!
This could be a bug for sure, I have not seen anything else about it at the moment.
The same with us, starting at the end of last week. About 30-9.
Hi Bert,
Thanks for letting me know, what happens if you have to try it the app with Incognito mode?
Tried this fix for my company, worked for my user, or least appeared to, but not for the 2nd and 3rd accounts I tried. One person experiencing the issue doesn’t have the free license. Been seeing this and getting worse for the last few weeks. Cannot find anything from MS.
Hi Scott,
If this is ongoing I would suggest logging a support ticket to see if they can resolve the error for you?
https://powerbi.microsoft.com/en-us/support/pro/