Using Power BI Support to create a Support Ticket
Whilst I have been busy answering questions on the Power BI Community one of the things that I have found is that at times people with Power BI Pro or Power BI Premium are unsure where to create a support ticket which will allow them to escalate their issues.
Below I explain how to do this.
Creating Support Ticket
- The first step was to create a support ticket.
- I went to https://powerbi.microsoft.com/en-us/support/
Then I scrolled to the bottom and clicked on CREATE SUPPORT TICKET
I then had to describe my issue, which I typed into the details below.
- This is always a great starting point, because if someone else had the same issue there is a possibility I could solve it myself.
- I then clicked on CONTINUE TO SUPPORT TICKET
I completed all the details required, putting in as much information and then clicked on SUBMIT TICKET
I then got a confirmation page with the details of the support ticket number as shown below.
I find it very often that users in the Power BI community are not sure where or how to log a support ticket and now you know the steps to complete!
Thanks for reading and as always if you have got any questions please leave them in the comments section below.